Live Answering Service:
Calls are answered promptly and personally managed by a live operator. Operators exhibit a professional and courteous demeanor at all times and are specially trained to manage your medical calls. Each account is custom tailored to fit the unique needs of the client's practice.

Call screening is pre-determined by the client so that any call designated as a priority (e.g., patient emergencies, calls from physicians, hospitals, consults, etc.) is delivered promptly and according to the client's instructions. Pharmacy calls, refills, notifications, lab results, etc., are also pre-defined in terms of priority and managed accordingly.

Message delivery options include; direct dial, patching, alpha paging, digital paging, patching, faxing, and voice mail. Delivery options are flexible and designed to match the client's routine.

An On-Call Coordinator is assigned to each account to insure that on-call schedules are up to date and strictly adhered to. Copies of messages are faxed to the office the following business day for the client's records.

Our live service includes a host of automated options that greatly enhance the quality of service and substantially reduce the cost. Options the client may choose from include:

	Voicemail Greeting - calls are answered by your personalized voicemail greeting and callers are provided with office information and are instructed to press "0"for the operator if they need to reach the on-call physician. After pressing "0" the caller is transferred directly to an operator who manages the call according to the client's instructions.
	Voicemail Greeting & Mailbox - this option is the same as above but also includes an option for the caller to leave a routine voicemail message to be retrieved by the office.
	Voicemail Transfer - routine calls answered by the operator may be transferred directly to the client's voicemail box; saving time and money.
	Alpha Paging - Messages are sent directly to the on-call physician's alpha pager.
	Fax - Copies of all messages personally managed by an operator are faxed to the client's office the following business day.

AlphaSelect:
Calls are answered by your personalized voicemail greeting. Callers are provided with office information and given the option to leave a recorded message if they need to reach the on-call physician. The recorded message is instantly sent to an operator who transcribes the message into text and promptly dispatches the message to the on-call physician's alpha pager. On-call schedules are kept up to date and consistently adhered to by staff.

Important Features and Functions:

	AlphaSelect offers a professional, dependable, and very affordable solution for managing your important calls.
	AlphaSelect is a highly automated service that incorporates live operators who personally insure each call is properly dispatched to the correct personnel.
	An On-Call Coordinator will be assigned to your account and will work closely with your staff to insure that your on-call schedule is accurate and strictly adhered to.
	Call screening is determined by the client. The voicemail greeting may be very specific (e.g., "this line is for medical emergencies only") or very generic (e.g., "if you need to speak with the doctor please press 1 now").
	AlphaSelect is expandable from single practices to large groups, and may be designed to include additional voicemail boxes for routine messages and administrative functions.
	All messages transferred to the operator will be delivered via alpha pager.

VoiceSelect:
Calls are answered by your personal voicemail greeting. Callers are provided with office information and given the option to leave a recorded message if they need to reach the on-call physician. The on-call physician is digitally paged and notified to pick up the message from the voicemail box.

Important Features and Functions:

	VoiceSelect is a totally automated service that provides a very inexpensive solution for managing your calls, while providing your patients with a dependable and convenient means of reaching the doctor when needed.
	On-call schedules are kept up to date and pre-programmed into the voicemail paging system by our staff so the correct person gets paged every time.
	Call screening is determined by the customized voicemail greeting. The doctor may be very specific, or very generic as to the calls they wish to be paged on.
	VoiceSelect is expandable from a single practice to a multi-physician group, and may be designed with additional voicemail boxes for routine and administrative functions.